Gradient Gradient

Step 1 - Learning Objectives and Module Introduction

We’ll start with a review of the Learning Objective and then the success criteria – those things which we see high performing Account Managers doing more of the time – for this module the learning objective is simply to understand the five traits – the focus will then be on how far you can apply the traits to your own situation. Then have a look at the introductory comments for this Module.

How long do I need?

Most Managers do this in 5 minutes.

When you have completed this, you can go on to the next step.