Key Customer Relationships

Thursday, 27th June 2019, 9:30 – 17:00   SDA Bocconi School of Management, Via Bocconi 8, Milan 20136, Italy   Procurement thinks that supplier relationships should generally be limited to 7/8 years, suppliers want to keep going as long as possible. But some relationships turn sour and perhaps they shouldn’t continue. Certainly, there are many cases […]

AKAM Technical: Customer Experience Mapping Workshop

Wednesday, 26th June 2019, 13:00 – 17:00   SDA Bocconi School of Management Via Bocconi 8, Milan 20136, Italy   Workshop Lead: Jerry Angrave, Customer Experience Association & Managing Director of Empathyce   Key customer business strategies often (and definitely should) exist, but do you have a key customer experience strategy? Why would you? Lots of […]

Free AKAM Technical: Negotiation Workshop

Monday, 4th March, 2019, 13:15 – 17:00 Regus, 1 Northumberland Avenue, Trafalgar Square, London, WC2N 5BW Workshop Lead: Alistair Taylor, Brightbridge Consulting Have you ever emerged from a negotiation wondering how and why did it all go wrong? It’s not just selling negotiations that can be brutal – securing enough resources internally or making the right decisions for your […]

Making KAM Work: influencing and resolving conflict

Tuesday 5th March 2019, The British Library, 96 Euston Road, London, NW1 2DB Sponsored by Queen Mary University London Key account managers have responsibility without authority – it’s the norm in KAM – and programme leaders also have serious challenges requiring high levels of political and communication skills. So many members have asked for this workshop! We are […]